New policy for Voice Mail/Audiotex Service, in terms of NTP-1999 was announced in July 2001 by incorporating a new service, namely, Unified Messaging Service (UMS) is a system by with voice mails, fax and e-mails (all three) can be received from one mail box using telephone instrument, fax machine, mobile phones, internet browsers etc. Presently, eleven companies have 17 licenses to provide these services in eight cities. There is no licence fee for providing Voice Mail/Audiotex Service.

Policy for Public Mobile Radio Trunk Service (PMRTS) in terms of NTP-1999 was announced on 1 November 2001. PSTN connectivity is also permitted to PMRTS service. Presently 14 companies are granted 38 licenses to provide these services in 3 Metros & 7 Circles. The Licence fee, which is in the form of revenue share, is 5 per cent of the adjusted gross revenue.

Global Mobile Personal Communication by Satellite(GMPCS) service in terms of NTP-1999 was announced on 2 November 2001. Detailed information about these services is available on the websites of the department. As on date, there is no licensee to provide this service in India. The Licence fee, which is in the form of revenue share, is 10 per cent of the adjusted gross revenue and entry fee is 1 crore.

Services like Tele-education, tele-medicine, Tele-banking, call Centre; etc, as defined in NTP-1999 are covered under other Service Providers (OSPs). There is no licence fee and only registration is required for providing these Services. Call Centres/Business Process Outsourcing (BPOs) are permitted with Internet and IPLC connectivity on the same Local Area Network (LAN). Interconnectivity of call centers of the same group of companies is also permitted for redundancy and load balancing. Recently use of Internet telephony (Restricted) has also been permitted for Other Service Providers. Also a company having 50 seat call center, is permitted to share the common infrastructure between their domestic and international call center at a location.

So far, over 1950 cases have been registered under OSP category. Indian ITES BPO exports have grown to USD 6.3 billion in FY 2005-06, recording a growth of 37 per cent. It is expected to grow to USD 8-8.5 billion in FY 2006-07. Net employment in the ITES-BPO segment has grown by approximately 100,000 in FY 2005-06, taking the total direct employment within this segment to 415,000.

Registration under OSP Category & Telemarketing Category has been decentralized from Registration under OSP Category & Telemarketing Category has been decentralized from DOT HQ to field units of VTM cells in 10 circles (i.e. Tamil Nadu, Karnataka, Andhra Pradesh, Maharashtra, Delhi, Haryana, Gujarat, Kolkata, Chennai & Mumbai) w.e.f 01.09.2007.