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Postal Mechanisation, Modernisation and Computerisation

Computerisation and Networking of Post Offices:

The Department of Posts (External website that opens in a new window) started computerising its post offices from the early 1990s. The objectives of computerisation and networking of post offices are improvement of quality of services, introduction of new value added services to meet the expectation of the customers and strengthening its financial position. For the Tenth Five-Year Plan the Government has approved a plan for induction of computers in 839 Head Post Offices (HPOs), 6861 large Sub Post Offices (SOs), 22 Postal Accounts Offices (PAOs), and 245 major Postal administrative offices (AOs) with a financial outlay of Rs.836.26 crore. The Department computerised 839 Head Post Offices and 1533 Sub-Post Offices in 2004-05. During 2005-06 the Department has computerised another 5343 Sub-Post Offices. The Department will computerise the remaining Sub-Post Offices in 2006-07. All these computerised Post Offices will be linked to a National Data Centre, to be set up by March 2007. Once the National Data Centre becomes operational this would enable setting up of an efficient management information system for decision making and also improve the quality of Post Office Saving Bank, Postal Life Insurance, Money Order, Speed Post services, etc., by leveraging the networked environment.

Computerisation of Registration Sorting:

As a part of the modernization programme, computerisation of the registration sorting work in major mail offices has been undertaken. A beginning in this regard was made during the financial year 1995-96 by computerising registration-sorting work at Delhi, Mumbai, Hyderabad and Chennai. Up to 31 March 2006, registration-sorting work in 103 mail offices has been computerised.

  • Computerisation of Transit Mail Offices: Another area identified for computerisation is the Transit Mail Offices (TMOs). The TMOs have a vital role in the smooth handling and transmission of closed mail bags. Two TMOs, namely, Delhi Airport TMO and Bombay Airport TMO, were computerized during the financial year 1996-97. Twenty-eight TMOs were computerised till 31 March 2006.
  • Computerisation of Head Record Offices (HROs): As a part of modernization programme, computerisation of the Head Record Office (HRO) for proper maintenance of valuable records their prompt retrieval and efficient office management has been undertaken. A beginning in this regard was made during the financial year 1997-98 by computerising HRO, Hyderabad Sorting Division. 70 HROs were computerised up to 31 March 2006.
  • Transmission of Money Orders through the VSAT Satellite Network: To cut down the transmission time for sending money order across the country, Money Order are now transmitted through a VSAT Satellite network of 150 VSAT stations and 1485 Extended Satellite Money Order (ESMOs) stations. This has resulted in faster delivery of money orders to the customers.
  • Automatic Mail Processing Centre (AMPC): Automatic Mail Processing Centre help to sort mails faster leading to quicker delivery. Two AMPC were set up in Mumbai and Chennai in 1993 and 1996 respectively. Two more AMPC at Delhi & Kolkata have now been approved for installation during the 10 Five- Year Plan. The AMPC will have high speed sorting machines, which can sort 30,000 letters per hour.
  • Modernisation of Operative Offices (Improving Ergonomics): To enable modernisation of post offices through improving ergonomics in the Tenth Plan there is a target to modernise 811 Post Offices. Upto 2005-06, 552 Post Offices have been modernised and the remaining post offices will be modernized during 2006-07.
  • Modernisation of Mail Offices: To improve the ergonomics and ambience of the Mail offices these are being modernised with better operational equipments and improved furniture. The project was started during the financial year 1995-96, when 22 Mail Offices were modernised. By 31 March 2006, 269 Mail Offices were modernised.

Source: National Portal Content Management Team, Reviewed on: 31-03-2009

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