The Annual Report gives a synoptic view of policies and programmes of Department of Administrative Reforms and Public Grievances (DARPG), Ministry of Personnel, Public Grievances and Pensions.
E-Daakhil portal for Consumer grievance redressal is now operational in 15 States/UTs. The e-daakhil portal empowers the consumer and their advocates to file the consumer complaints along with payment of requisite fees online from anywhere for the redressal of their complaints.