Get detailed information about the Telecom Regulatory Authority of India (TRAI). Information is provided on telecom regulations, tariff orders, directions, telecom services, broadcasting, mobile number portability, broadband services, etc . Details of commercial consumers and rates of channels for TV services are given.

TRAI has taken several measures to protect the interests of consumers of telecom services. This website has been developed to help the customer in processing their complaints. The primary responsibility for addressing customer complaints lies with the service providers not with TRAI.

This Portal facilitates Government entities to online apply for the exemption from SMS termination charges up to 5 paisa for registered headers under Regulation 35 of TCCCPR, 2018. This portal also help Government entities to know about the renewal dates and other information related 5 paisa exemption.

For redressal of complaints related to Value Added Services (VAS), the Complaint Management System portal enables consumers to fetch details of VAS services activated on their phones. Where double consent for VAS has not been recorded by TSPs, the consumers shall be able to raise claims for the cost of VAS for one month and the claims, if any, will be settled by the respective TSPs.

Tariff Portal is a platform where consumers are facilitated to see tariffs of different ISPs / TSPs and their different Licensed Service Areas (LSAs) at a single place. This platform benefits not only the consumers but also helps other stakeholders to do a comparative analysis.