HomeInformation of State Consumer Helpline (SCH)

Information of State Consumer Helpline (SCH)

  1. Information of State Consumer Helpline (SCH)

    State Consumer Helpline Portal links State Consumer Helplines (SCH) located in different States. Presently states viz. Bihar, Haryana, Chhatisgarh, Gujarat, Madhya Pradesh, Maharshtra, Odisha, Rajasthan, Delhi, Himachal Pradesh, Utter Pradesh, Mizoram and Tamil Nadu are linked with Portal.

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  1. Alternative dispute redressal by Department of Consumer Affairs

    Get information about the Alternative Dispute Redressal (ADR) services by the Department of Consumer Affairs under Ministry of Food, Public Distribution and Consumer Affairs. Detailed information is provided on national consumer helpline, consumer online resources and empowerment centre and mediation.

  2. Budget of Department of Consumer Affairs

    Details about budget of Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution are given. Users can access information on statements of receipt and expenditure, demands for grants, performance budget, outcome budget, sanction of grants-in-aid, review of expenditure for CA, etc.

  3. Citizens Charter of Department of Consumer Affairs

    Get citizen’s charter of Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution. Users can access details related to the department, its vision, mission, stake holders, responsibility centres, main services, performance evaluation, etc. Information about grievance redressal process is also available.

  4. Citizen's Charter of Ministry of Consumer Affairs, Food and Public Distribution

    Access to citizen's charter of Ministry of Consumer Affairs, Food and Public Distribution is given. Users can get details about the department, its vision, mission, services, service standards, stake holders, responsibility centres, etc.

  5. Online library of Department of Consumer Affairs

    Users can get access to various consumer affairs publications through this online consumer affairs library of Department of Consumer Affairs. You can search books, journals, latest articles and other publications on topics related to consumer affairs, agriculture and various other subjects etc.

  6. Telephone directory of Department of Consumer Affairs

    Details related to contact information of officials of Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution are given. Users can get information about name, designation, office address, office phone number, intercom number and residence phone number of officers of the Ministry.

  7. Consumer Protection Act

    Means right to be protected against the marketing of goods and services, which are hazardous to life and property. The purchased goods and services availed of should not only meet their immediate needs, but also fulfil long term interests.
    Before purchasing, consumers should insist on the quality of the products as well as on the guarantee of the products and services. They should preferably purchase quality marked products such as ISI,...

  8. Website of Department of Consumer Affairs

    Find information related to consumer affairs, food, and public distribution department under Ministry of Consumer Affairs. Detailed information on consumers, consumer welfare funds, legal metrology, essential goods, budgeting, consumer complaints and consumer awareness programs, price monitoring system has been given.

  9. Official website of ConfoNet Project

    The ConfoNet is computerisation and computer networking of consumer forums in the country. This Project aims at serving all sections of its wide target audience through the various consumer related services offered by it. You can check cause list, case status and judgements of cases registered with the consumer forums and commissions in the country. Information about the Consumer Protection Act, consumer rights, case monitoring system,...

  10. National Action Plan for Consumer Awareness

    Information about National Action Plan for Consumer Awareness by Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution is given. Users can get details related to enforcement of Consumer Protection Act 1986, consumer awareness programmes, strengthening consumer grievance redressal machinery, standards laboratories of weights and measures, National Policy on Consumer Protection, etc. Information on summary...

  11. Official website of National Consumer Helpline

    Information about National Consumer Helpline (NCH) is given. Details related to NCH, functions, methodology, interesting cases, consumer awareness, consumer articles, convergence process, consumer responses, etc. are given. Users can access online complaint registration, guidance for smart consumer, brand consumer admin, etc. Toll free helpline number is also given.

  12. Website of Department of Consumer Affairs

    The Department of Consumer Affairs under the Ministry of Consumer Affairs, Food and Public Distribution is responsible for formulation of policies for Consumer Cooperatives, Monitoring Prices, Consumer Movement and Controlling of statutory bodies. Information is provided on consumer affairs, consumer protection, consumer rights, rules and Acts, essential commodity, consumer complaints, price monitoring cell, etc. Users can get details of Jago...

  13. Application Form under Ministry of Consumer Affairs, Food and Public Distribution

    Get various application forms under the Ministry of Consumer Affairs, Food and Public Distribution. User can get different forms like Additional information required for modernization-cum-expansion cases, Additional information required for cane development cases, Application of Financial Assistance from Sugar Development Fund towards Promoters Contribution for Financing Bagasse based Co-Generation Power Projects/Scheme etc.

  14. Demands for Grants, Department of Consumer Affairs

    Get details of Demand for Grants 2018-19, 2017-18, 2016-17, 2015-16, 2014-15 and 2008-09 for Department of Consumer Affairs. Users can get details about the grant amount and related spending details. Users can view and download the files.

  15. Information of INGRAM

    The Department of Consumer Affairs has launched this portal as an integrated Grievance Redress Mechanism (INGRAM) for bringing all Stakeholders such as Consumers, Central and State Government Agencies, Private Companies, Regulators, Ombudsmen and call centres etc. onto a single platform.

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