Users can give their consultation for various policies, regulations, amendments, market research, guidelines, etc. of Telecom Regulatory Authority of India (TRAI). Details related to consultation papers by TRAI, their date of release, last date of submitting comments, divisions of TRAI, etc. are also available.

TRAI has taken several measures to protect the interests of consumers of telecom services. This website has been developed to help the customer in processing their complaints. The primary responsibility for addressing customer complaints lies with the service providers not with TRAI.

The Header Information Portal facilitates Customers to know the sender of Commercial and Government awareness communications. This portal may also help other principal entities to check whether any look-alike header is registered by any other entity. Anyone can query a particular header or download the complete list. TSPs can upload the list of alpha-numeric headers assigned to Principal Entities (Business or legal entities).

For redressal of complaints related to Value Added Services (VAS), the Complaint Management System portal enables consumers to fetch details of VAS services activated on their phones. Where double consent for VAS has not been recorded by TSPs, the consumers shall be able to raise claims for the cost of VAS for one month and the claims, if any, will be settled by the respective TSPs.

Tariff Portal is a platform where consumers are facilitated to see tariffs of different ISPs / TSPs and their different Licensed Service Areas (LSAs) at a single place. This platform benefits not only the consumers but also helps other stakeholders to do a comparative analysis.