TRAI has taken several measures to protect the interests of consumers of telecom services. This website has been developed to help the customer in processing their complaints. The primary responsibility for addressing customer complaints lies with the service providers not with TRAI.
Related Links
Related Links
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Telecom Commercial Communications Customer Preference Portal
The Telecom Commercial Communications Customer Preference Portal by Telecom Regulatory Authority of India (TRAI) is a data base containing a variety of information prescribed in the Telecom Commercial Communications Customer Preference Regulations, 2010. Information about telecom regulations, amendments to regulations and directions is given. Guidelines for telecom customers, telemarketers and access providers are given. Details related to...
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Consultation papers by Telecom Regulatory Authority of India
Users can give their consultation for various policies, regulations, amendments, market research, guidelines, etc. of Telecom Regulatory Authority of India (TRAI). Details related to consultation papers by TRAI, their date of release, last date of submitting comments, divisions of TRAI, etc. are also available.
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Website of Telecom Regulatory Authority of India
Get detailed information about the Telecom Regulatory Authority of India (TRAI). Information is provided on telecom regulations, tariff orders, directions, telecom services, broadcasting, mobile number portability, broadband services, etc . Details of commercial consumers and rates of channels for TV services are given.
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B and CS Integrated Portal (BIPS)
BIPS facilitates all stakeholders of Broadcasting Sector viz. Broadcasters and Distributors to submit information related to Interconnection and other agreements pursuant to the “Telecommunication (Broadcasting and Cable) Services Register of Interconnection Agreements and all such other matters Regulations, 2019.
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Tariff Portal, Telecom Regulatory Authority of India
Tariff Portal is a platform where consumers are facilitated to see tariffs of different ISPs / TSPs and their different Licensed Service Areas (LSAs) at a single place. This platform benefits not only the consumers but also helps other stakeholders to do a comparative analysis.
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TRAI Analytics Portal
It facilitates users and service providers to explore and resolve various issues in different telecom services. It has three portals for different Quality of Service parameters: TRAI MySpeed Portal, TRAI Drive Test Portal and TRAI MyCall Portal
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Information on Telecom Regulatory Authority of India Act by Telecom Regulatory Authority of India
Get information about Telecom Regulatory Authority of India Act by Telecom Regulatory Authority of India (TRAI). Users can get details related to TRAI act 1997 and TRAI (Amendment) Act 2000.
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Channel Selector Portal
The Portal offers the functionality via which consumers can view their DPO’s offerings, fetch the existing subscription details, choose & optimize channel and Bouquet selection, modify existing selection and set selection with respective DPOs.
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Portal for Exemption from SMS Termination Charges
This Portal facilitates Government entities to online apply for the exemption from SMS termination charges up to 5 paisa for registered headers under Regulation 35 of TCCCPR, 2018. This portal also help Government entities to know about the renewal dates and other information related 5 paisa exemption.
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Header Information Portal
The Header Information Portal facilitates Customers to know the sender of Commercial and Government awareness communications. This portal may also help other principal entities to check whether any look-alike header is registered by any other entity. Anyone can query a particular header or download the complete list. TSPs can upload the list of alpha-numeric headers assigned to Principal Entities (Business or legal entities).
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Mobile Number Revocation List (MNRL) Portal
Mobile Number Revocation List (MNRL) portal is a platform where respective TSPs can submit the list of permanently disconnected mobile numbers. The stakeholders like banks can download MNRL and clean up their databases by using their own workflows (for example, a bank could download the list, check each number and if it is one of their customers', then can flag it, and let the customer update it with his new number). The stakeholders thereby...
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TRAI CMS (Complaint Management System) Portal
For redressal of complaints related to Value Added Services (VAS), the Complaint Management System portal enables consumers to fetch details of VAS services activated on their phones. Where double consent for VAS has not been recorded by TSPs, the consumers shall be able to raise claims for the cost of VAS for one month and the claims, if any, will be settled by the respective TSPs.